THANK YOU FOR CHOOSING KODY LIGHTING.COM<BR>  ALL ORDERS FOR $250 AND HIGHER THAT CAN BE SHIPPED UPS GROUND WILL BE PAID FOR BY KODYLIGHTING.COM TILL 09-15-08<BR>WE WILL LOOK AT ALL THE FACTORS INVOLVED WITH YOUR SELECTIONS.<BR>UPON RECEIVING YOUR REQUEST WE WILL EVALUATE OUR OPTIONS AND RETURN A QUOTE TO YOU BASED ON THE TIME FRAME YOU DESIRE TO HAVE YOUR ITEMS DELIVERED.<BR>FREIGHT MAY AT TIMES BE NO CHARGE BASED ON SIZE OF ORDER AND DESTINATION.<BR><BR>SPECIALS ON FREE FREIGHT MAY OCCUR FROM TIME TO TIME BASED ON SPECIFIC CATEGORIES.<BR><BR>      <BR>SHIPPING INFORMATION:<BR><BR>OUR SHIPPING COSTS ARE BASED ON AN ITEM'S SIZE AND WEIGHT, AS WELL AS THE METHOD OF SHIPMENT.  COURIER DELIVERY MUST BE TO A PHYSICAL STREET ADDRESS.  ITEMS ORDERED TOGETHER ARE NOT NECESSARILY SHIPPED SIMULTAINEOUSLY.  IF AN ITEM IS BACK ORDERED, WE WILL NOTIFY YOU BY TELEPHONE OR E-MAIL WITH AN ESTIMATED DELIVERY DATE.  SPECIAL ORDER ITEMS MAY TAKE 4 TO 6 WEEKS FOR DELIVERY.  SHIPMENTS TO ALASKA AND HAWAII MAY INCUR EXTRA CHARGES.  WHEN AVAILABLE, EXPEDITED SHIPPING WILL HAVE EXTRA CHARGES.  MADE TO ORDER ITEMS SUCH AS GENIE HOUSE, NORTHEAST LANTERN, AND OTHERS CAN TAKE UP TO 12 WEEKS TO PRODUCE.<BR><BR>MOTOR FREIGHT:<BR><BR>PRODUCTS THAT EXCEED THE SIZE LIMITATIONS OF UPS WILL BE SHIPPED VIA MOTOR FREIGHT.  MOTOR FREIGHT SHIPMENTS ARE ONLY AVAILABLE TO RESIDENTS OF THE 48 CONTIGUOUS UNITED STATES.  MOTOR FREIGHT CHARGES SHALL ONLY INCLUDE DELIVERY TO THE RESIDENTIAL FRONT DOOR OF THE SHIPPING ADDRESS.<BR><BR>FREIGHT DAMAGE:<BR><BR>IF YOUR ITEM HAS BEEN DAMAGED IN SHIPMENT WE WILL REPAIR OR REPLACE THAT ITEM AT NO COST TO YOU.  PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT BY TELEPHONE OR E-MAIL WITHIN 48 HOURS TO OBTAIN AN RMA (RETURN MERCHANDISE AUTHORIZATION) NUMBER.  ITEMS WITHOUT AN RMA NUMBER WILL BE RETURNED TO THE CUSTOMER AND WILL NOT BE PROCESSED.  THE EASY TO FOLLOW INSTRUCTIONS FOR RETURNING MERCHANDISE TO KODYLIGHTING.COM ARE INCLUDED IN THE RETURN POLICY.  REASONABLE SHIPPING CHARGES WILL BE REFUNDED UPON INSPECTION AND ONLY WHEN DAMAGE IS DEEMED TO BE FREIGHT DAMAGE.  A REPAIRED OR REPLACED ITEM WILL BE SHIPPED AS SOON AS POSSIBLE WITH NO ADDITIONAL CHARGES.<BR><BR>BROKEN GLASS:<BR><BR>WE DO NOT CONSIDER AN ITEM WITH BROKEN GLASS TO BE A DAMAGED PRODUCT.  PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT BY TELEPHONE OR E-MAIL WITHIN 48 HOURS OF RECEIPT AND WE WILL SHIP YOU A REPLACEMENT GLASS AT NO CHARGE TO YOU.<BR><BR>WRONG ITEM SHIPPED:<BR><BR>GIVEN OUR PRIORITY WITH CUSTOMER SERVICE, YOU CAN BET THAT WE CHECK AND DOUBLE CHECK ALL ITEMS BEFORE THEY ARE SHIPPED.  IN THE UNLIKELY EVENT THAT YOU ARE ACCIDENTALLY SHIPPPED THE WRONG ITEM, PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT BY TELEPHONE OR E-MAIL WITHIN 48 HOURS OF RECEIPT TO OBTAIN AN RMA NUMBER.  ITEMS WITHOUT AN RMA NUMBER WILL BE RETURNED TO THE CUSTOMER AND WILL NOT BE PROCESSED.  PLEASE REFER TO THE RETURN POLICY FOR INSTRUCTIONS ON RETURNING MERCHANDISE TO KODYLIGHTING.COM.  AFTER RECEIPT AND INSPECTION OF THE PRODUCT, ALL SHIPPING CHARGES WILL BE REFUNDED.  THE CORRECT ITEM WILL BE SHIPPED AS SOON AS POSSIBLE WITH NO FREIGHT CHARGES.<BR><BR>